Cancellation Policy

Mashirima Tours Cancellation Policy.

Mashirima Tours cancellation policy applies to the package offered, upon payment of deposit and confirmation of reservation.

Cancellation of booking or failure to join a tour will result in retention of funds by Mashirima Tours as described below.

We may share your data with third parties that provide database-, server-, maintenance-, security-, or other similar services to us (hereinafter referred to as ‘data processors’). If we provide access to your data, we require the third parties to keep your data confidential and instruct these parties to process this data only on behalf of us.

Upon receipt of written cancellation by any member of the tour indicated on this reservation 30 days or longer prior to departure, 20% of reservation of cancelling party will be retained by Mashirima Tours and balance of package price refunded

If cancellation is received at least 14 days and up to 29 days prior to departure, 50% of the package price will be retained by Mashirima Tours

If a cancellation is received less than 14 days prior to departure, 100% of the total package price will be retained by Mashirima Tours and all outstanding payment will become payable immediately.

Should the cancellation party be able to find a replacement for themselves no less than 14 days prior to departure and the replacement completes this booking form individually, no rotation of funds will take place. However, should no replacement be found by 14 days prior to departure, a 100% cancellation penalty will apply to the cancellation party?

Mashirima Tours and its agent reserve the right to terminate, at the discretion and with immediate effect, the participation of any person on the tour.

Refund Processing Fee:

While processing a refund, a 5% credit card fee is charged to the client’s Visa, AMEX, and MasterCard

When a refund is processed using a Bank wire payment, bank charges apply